Miora Support
Email hxdhzx@gmail.com. Do not include passwords, authentication tokens, full payment details, or a raw signed StoreKit transaction or JWS.
Frequently asked questions
I cannot sign in. What should I do?
Check your network, retry the same email or other sign-in method you previously used, and make sure cookies are enabled. An expired session will return you to the sign-in page. If the problem continues, contact support without sending tokens or screenshots that expose secrets.
Why can transcription or AI feedback fail?
Voice and AI features depend on your network and third-party processing services. Retry once with a shorter recording. Your page should remain usable if a provider is temporarily unavailable.
Can another user see my practice data?
Private sessions, messages, corrections, reports, and review records are scoped to the authenticated account. Contact support if you believe data was shown to the wrong account.
How do I delete my account?
Sign in, open Profile, choose Settings, then select Delete account. Confirm the warning to permanently remove your profile and learning data. Deletion does not cancel an Apple subscription; cancel it separately in your Apple Account settings. Normalized billing records required for fraud prevention, accounting, and legal obligations may be kept for up to seven years, detached and no longer linked to your deleted Miora user ID. If you cannot sign in, email support from the address associated with your account.
How do I cancel an Apple subscription?
Cancel or manage it in your Apple Account settings. To avoid another renewal, cancel at least 24 hours before the end of the current period. Deleting Miora does not cancel it.
How do I restore Miora Pro?
Sign in to the original Miora account used for the Apple purchase, open Profile, and choose Restore Purchases. The restore is account-bound and cannot transfer the subscription to a different or post-deletion Miora account.
Why does restore show an account mismatch?
The Apple subscription is bound to the original Miora account. Sign in to that account or contact Support. Include the email for your Miora account and the approximate purchase date, but do not send full payment details, authentication tokens, or raw signed StoreKit transactions.
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