Miora Support
Email Miora.Team@proton.me. Include your iPhone model, iOS version, and a short description of the problem. Do not send passwords, sign-in codes, full payment details, or purchase verification data.
Frequently asked questions
I cannot sign in. What should I do?
Check your internet connection, reopen Miora, and use the same sign-in method you previously used. If the problem continues, contact support. Hide personal information before sharing a screenshot.
Why can transcription or AI feedback fail?
Voice and AI features depend on your network and third-party processing services. Retry once with a shorter recording. If recording does not start, check that Miora has microphone access in your iPhone settings.
Can another user see my practice data?
Private sessions, messages, corrections, reports, and review records are scoped to the authenticated account. Contact support if you believe data was shown to the wrong account.
How do I delete my account?
In the iPhone app, sign in, open Me, choose Settings, then select Delete account. Confirm the warning to permanently remove your profile and learning data. If you use Sign in with Apple, Miora asks for fresh Apple confirmation so its server can revoke the linked authorization. Deletion does not cancel an Apple subscription; cancel it separately in your Apple Account settings. You may still delete immediately without canceling first. Normalized billing records required for fraud prevention, accounting, and legal obligations may be kept for up to seven years, detached and no longer linked to your deleted Miora user ID. If you cannot sign in, email support from the address associated with your account.
How do I cancel an Apple subscription?
Cancel or manage it in your Apple Account settings. To avoid another renewal, cancel at least 24 hours before the end of the current period. Deleting Miora does not cancel it.
How do I restore Miora Pro?
Sign in to the original Miora account used for the Apple purchase, open Me, choose Settings, then choose Restore Purchases under Plan and Support. The restore is account-bound and cannot transfer the subscription to a different or post-deletion Miora account.
Why does restore show an account mismatch?
The Apple subscription is bound to the original Miora account. Sign in to that account or contact Support. Include the email for your Miora account and the approximate purchase date, but do not send full payment details, sign-in codes, or purchase verification data.
Read the Privacy Policy and Terms of Service, or see the account-deletion guide.